How DEPO inquiry data is handled
This policy explains how information submitted through the website may be used to respond to catalog, fitment, documentation, distributor, warranty, and quote requests.
Information you provide
Inquiry forms may ask for your name, company, country, email, phone number, product category, vehicle application, order region, and business requirement. You may also include OE references, interchange numbers, target markets, or documentation questions when those details are needed for a useful response.
How information is used
The information is used to route your request, understand whether it relates to Automotive Lighting or Cooling System Parts, prepare a fitment or quote discussion, and identify which technical or compliance material may be relevant. The data helps avoid generic replies when the actual need depends on vehicle, market, and channel context.
Business communication
DEPO representatives or authorized channel partners may contact you about the request you submitted. Communication may include clarifying questions, catalog references, documentation scope, distributor direction, or follow-up related to the same business purpose.
Data sharing
Information may be shared with internal teams or relevant business partners when needed to answer your inquiry. For example, a warranty question may be routed differently from an e-commerce catalog image request, and an OES sourcing review may require a documentation-focused response.
Retention and security
Inquiry data may be retained for reasonable business purposes, including service continuity, quote history, catalog support, and compliance review. Administrative, organizational, and technical safeguards are used to reduce unauthorized access, although no website can guarantee absolute protection.
Your choices
You may request correction or removal of submitted contact information where applicable. If your request is tied to an active quote, warranty review, or distributor conversation, some records may need to be kept for business or legal reasons.
Request context
Please avoid sending unnecessary personal details in the message field. Vehicle, market, category, and business-channel information is usually enough for a useful DEPO response.